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RETURN POLICY

You have the right to return the products you purchased within 14 days from the delivery date.

To get information about the return policy, you can contact us at Info@modakasmir.com or our WhatsApp line at +90 539 3010595.

For purchases made with your credit card, the refund amount will be reflected on your credit card within 5 business days after the product reaches us, in accordance with the bank policies.

RETURN CONDITIONS

As Modakaşmir, it is important for us to protect consumer rights and ensure after-sales customer satisfaction. If you are not satisfied with the products you purchased, any problems arising from production or service will be evaluated and resolved as soon as possible.

The return conditions for the products you purchase are stated below. If these conditions are missing, returns will not be accepted. In case of a return request, the return fee is deducted from the returned product. The shipping cost of shipments that are not accepted due to customs fees will be deducted from the refund amount.

Used or damaged products will not be accepted.

The product to be returned must be delivered in the same condition it was received, complete, undamaged and with its accessories within 14 days.

Returns are available for products that are original and can be offered for resale. You can try the product on a bonnet without attaching a needle to it. (Excluding accessories)